Frequently Asked Questions

• Ruby Love’s is patented technology is a specially designed liner for underwear, swimwear, sleepwear, activewear and athletic wear that provides leak-proof protection. It features a dri-tech mesh that prevents side, front, and back spills and holds pads securely in place.
• Ruby Love helps prevent leaks and stains before they happen, with a built-in absorbent liner and a properly angled gusset to help collect flow immediately.

PantyProp is now Ruby Love! Thank you so much for your support and helping us become one of the best, maximum leak proof period protection brands. As we go through this transition you may receive emails, invoices and packaging that say PantyProp. We are phasing out the PantyProp branding and thank you for your patience!

This name change supports our unified message that periods should never stop women from doing, being and going. We'll continue to offer the same great technology and total period solution as PantyProp, just with better experience, a new look and a new name, Ruby Love!

Yes!

The process is simple! If you are planning to make a purchase of $1,500 or more , you can receive a 35% discount code and you can purchase directly from our site!

To participate in Ruby Love’s Wholesale program, click here. Note, international shipping costs may differ from what is posted on our site given the weight of the shipment.

INTERNATIONAL ORDERS
In order to complete your orders, please check your email for an invoice for shipping that will be calculated based on the weight of the order.

Ruby Love carries sizes to fit women from tweens and teens to plus-size, and men sizes small to XXL. Underwear should fit comfortably snug for maximum leak-proof performance. True to size for best fit as long as you are comfortable. It features a 4-way body conforming fit.

Sizes are stated in inches. The size chart is listed on each product page in the information section. The product must fit snug for proper use.

All of our products have a 4-way body conform fit for comfort and perfect fit.

Absolutely - we understand. Our products do not require the use of a tampon. In fact, our liner’s protection compares to 2-3 tampons. And, we offer reusable, double-sided pads that fit snugly in the gusset for added protection.

Ruby Love features smart, intuitive design. The built-in absorbent gusset is perfectly angled to collect your flow immediately, ensuring stain-free comfort. It can be worn alone, or with your cup, tampon, or pad depending on your flow and maintenance of your leakage. Ruby Love’s reusable, double-sided pads can also be used for additional protection. If wearing a sanitary pad, pads are locked in and securely held in place in the dri-tech mesh gusset, as well, the dri-tech design helps prevent side, front, or back leaks.

All of the products include our built-in absorbent liner, it is not necessary to wear additional protection. It can also be paired with our double-sided pad, a sanitary pad, tampons or cups depending on your flow and maintenance of your leakage. All of our products have a proprietary woven blend of absorbent cotton. It is equivalent to about 2.5-3 tampons depending on your flow and maintenance. But, there is no such exact amount because blood/urine flow varies for everyone.

Our period underwear absorbs 2.5 tampons
Our period swimwear absorbs 3 tampons
Our double-sided pad absorbs 6 tampons when paired with our period products
*These are estimates and depend on your flow

Every flow is different. The absorbent liner is built-in every product. Many people wear it without and some wear it with additional protection to help prevent leaks and stains. You can only determine what works best for you and your body.

All Ruby Love products include our built-in absorbent liner, it is not necessary to wear additional protection. It can also be paired with our double-sided pad, a sanitary pad, tampons or cups depending on your flow and maintenance of your leakage. Our Ruby Love Double-sided Pads are reusable, all-natural and machine washable.All Ruby Love products include our built-in absorbent liner, it is not necessary to wear additional protection. It can also be paired with our double-sided pad, a sanitary pad, tampons or cups depending on your flow and maintenance of your leakage. Our Ruby Love Double-sided Pads are reusable, all-natural and machine washable.

If you need to add an additional pad, Ruby Love underwear, swim, sleep pants, leggings and bodysuits are can be worn with standard-sized regular or super absorbency sized pads.

1. Before your first wear, give your Ruby Love style a quick stretch.
2. If using a pad, remove the adhesive release paper and press pad firmly into the Ruby Love gusset, like you would in your normal underwear. If using a pad or our double-sided pad, pull the dri-tech mesh around the edges of the pad. Smooth with your hand until pad is flat.
3. Pull Ruby Love style up snugly to your body.
4. For proper protection, rotate your double-sided pad, change your pad, tampon or menstrual cup with regular frequency.
5. The dri-tech mesh helps prevent side, front, or back leaks.
6. The product will angle under the body to help collect flow immediately.

Yes. Ruby Love works with pads with wings, too. Though it has an already built-in absorbent liner, additional pads can be added for more protection.

Follow the above directions 1. Remove the adhesive release paper and keep wings folded under, as if you weren’t going to use them or smooth them along the inside of the dri-tech mesh gusset. Press pad firmly into the Ruby Love gusset, and pull the dri-tech mesh around the edges of the pad. Smooth with your hand until the pad is flat. Follow Steps 3 and 4.

All Ruby Love products are designed to be machine washed and dried. Machine wash cold with like colors. Tumble dry on low heat. Do not use fabric softener.

• It has more leakproof features and options for stains and leaks.
• It is properly angled to collect your flow immediately onset.
• It helps prevent back, side, or front leakage.
• Ruby Love isn’t just a period panty. It’s designed to catch all of life’s pesky leaks.
• It doesn’t contain plastics, polyurethane laminate (PUL), PFAs, nano-silvers, or other materials that cause odors.
• It’s machine washable and dryable.
• It’s affordable.

We process and ship in-stock products Monday through Friday. Orders placed after 12 pm EST or on a non-business day are considered next business day. Please see our shipping options at checkout and on our shipping information page.

Yes! We process and ship in-stock products Monday through Friday. Orders placed after 12 pm EST or on a non-business day are considered next business day. Please see our international shipping options at checkout and below.

International Standard Shipping
Cost: $21.95
50% off on orders $65 and up!
Estimated Delivery Time: 14 - 45 Business Days

International Expedited Shipping
Cost: $43.98
Estimated Delivery Time: 9 - 13 Business Days

International Air Express Shipping
Cost: $84.97
Estimated Delivery Time: 3-5 Business Days

International Global Express
Cost: $123.96
Estimated Delivery Time: 1-2 Business Days

Yes. We offer expedited international shipping, available at checkout. We are not responsible for customs, taxes, returned/non-claimed packages or imposed fees within a particular country or region.

The approximate back-in-stock date is listed directly on the product page. We will try our hardest to beat that date — we know how important it is to be protected.

We process our orders on a first come, first serve basis, and ship according to your selected shipping method.

Please see our exchange policy page for details.

First, we apologize. We take customer service as seriously as we do leak-proof protection. If your shipment wasn’t correct due to our error, we will rectify immediately. Please contact us at support@rubylove.com. We will respond within 24-48 hours.

*Please be sure to include your order number on all email correspondence, so we can specifically locate and reference your order.

We prefer to ship entire orders together in one delivery. Therefore, if you ordered one item on a wait-list with an in-stock item, they will ship together. If you need the in stock item shipped immediately, you should place separate orders.

Back-ordered items ship automatically at restock. (extra shipping on us!)

*Sometimes, depending on the wait time we may ship partial order so that you can have the products that are currently in stock.

If you prefer to get an in-stock replacement color or style expedited to you contact support@rubylove.com

*Please be sure to include your order number on all email correspondence, so we can specifically locate and reference your order.

Yes! Any products including our gusset, as well as our double-sided pads, are FSA eligible.